Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We accept credit/debit cards, bank transfers, and select digital wallets for secure and convenient payments.
No, we currently do not offer a pay-on-delivery option. All orders must be prepaid before processing.
If you haven’t received an order confirmation email within X hours, please check your spam folder. If it’s still missing, contact our support team.
Our website displays real-time stock availability. If an item is out of stock, it will be clearly marked, or the ‘Add to Cart’ option will be disabled.
While we cannot guarantee exact delivery dates, you can include a special request at checkout, and we will do our best to accommodate.
Same-day and next-day delivery options are available in Lagos and select cities at an additional cost. Please check at checkout for availability.
If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos, and we will arrange a replacement or refund.
Yes! We offer discounts on bulk orders. Contact our customer service team for pricing and shipping details.
Yes, we offer gift packaging for an additional fee. Simply select the option at checkout or contact us after placing your order.
If you need to swap an item
Returns and Exchanges
We accept returns for unused, unworn, and unaltered hair products within 14 days of delivery. The product must be in its original packaging with all tags attached. Due to hygiene reasons, used or installed hair cannot be returned.
Yes, exchanges are allowed for unused and unaltered items within 14 days of receipt. If the desired item is out of stock, store credit will be issued.
If you received an incorrect item, please contact our customer support within immediately of receiving your order. We will provide return instructions and arrange a replacement.
If your package arrives damaged, take clear photos and contact us immediately. We will assess the claim and offer a replacement or refund if eligible.
To initiate a return, please email support@onychair.ng with your order number and reason for return. Our team will guide you through the process.
Returns are processed within 7 business days after the package is received and inspected. Refunds will be issued to the original payment method or store credit.
ONYC Hair is not responsible for lost or stolen packages after delivery confirmation. We recommend selecting insured shipping options or contacting the courier service for resolution.
If your order is returned due to an incorrect address or failed delivery attempts, you will need to pay for reshipping before we can send it again.
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